xajee Terms & Conditions

1 Acceptance of Terms

These Terms & Conditions (the "Terms") set out the complete legal agreement between you (the "Player", "User", or "you") and xajee (the "Platform", "we", "us", or "our") with respect to your use of the online casino, sports betting, and associated services available at xajee.net (the "Platform").

These Terms apply to all visitors, registered users, and anyone who accesses any portion of the xajee platform. They are to be read in conjunction with xajee's Privacy Policy and Responsible Gaming Policy, both of which are incorporated by reference into these Terms and form part of the overall agreement between you and xajee.

Your continued use of the Platform following the publication of any updated version of these Terms constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically. The "Effective date" and version number at the top of this page indicate when the Terms were last amended.

Language of Agreement

These Terms are provided in English, which is the sole official and governing language of this agreement. xajee may, at its discretion, provide translated versions of these Terms for informational convenience, but the English text shall prevail in the event of any conflict, ambiguity, or discrepancy between the English version and any translation.

Legal Capacity

By accepting these Terms, you represent and warrant that you possess the full legal capacity to enter into a binding agreement under the laws applicable to your jurisdiction. If you are accessing the Platform on behalf of a business entity or organisation, you represent that you have the authority to bind that entity to these Terms.

2 Eligibility and Age Restriction

To be eligible to register and use the xajee platform, you must satisfy all of the following criteria at all times:

• You are at least 18 years of age at the time of registration and remain so throughout the duration of your account.
• You are accessing the Platform as a private individual acting in your personal capacity, and not as a professional, agent, or representative of any business entity for commercial exploitation purposes.
• You are not a resident or citizen of any jurisdiction where online gambling is prohibited by local law. It is your sole responsibility to ascertain and comply with the applicable laws of your jurisdiction.
• You are not an employee, director, contractor, affiliate, or close family member of any person employed by or affiliated with xajee, any of xajee's licensed game providers, or any payment processing partner used by xajee.
• You have not previously been self-excluded from the xajee platform or had an account closed by xajee for breach of these Terms.
• You are registering with your own identity — your real name, accurate date of birth, and genuine contact information. Registration using false identity information is strictly prohibited.

Age Verification Process

xajee reserves the right to request identity and age verification documents from any player at any time. Documents typically requested include a valid national identity card, passport, or birth certificate, supplemented by proof of address such as a recent utility bill or bank statement dated within the past three months. Failure to provide satisfactory verification documents within the timeframe specified by xajee's compliance team will result in temporary suspension or permanent closure of the account, with any pending withdrawals held pending resolution.

Parental Controls

xajee strongly encourages parents and guardians to make use of parental control software to prevent minors from accessing online gambling platforms. If you believe a minor has registered on xajee or accessed the Platform using your credentials, please contact our support team at [email protected] immediately so that appropriate action can be taken without delay.

3 Account Registration and Security

Each player may register exactly one personal account on the xajee platform. The creation of multiple accounts by the same individual — whether using different email addresses, different identity documents, different payment methods, or different devices — is strictly prohibited and constitutes a material breach of these Terms. xajee employs automated and manual detection methods to identify duplicate accounts.

Accuracy of Information

You are required to provide accurate, complete, and up-to-date information at the time of registration and to maintain the accuracy of that information throughout the lifetime of your account. This includes your full legal name as it appears on your national identity card, your correct date of birth, your current residential address in Bangladesh, and a valid email address and mobile phone number that you actively use. Any change to your registered contact details must be updated promptly via your account settings or by contacting support.

Account Security Obligations

You are solely responsible for the security of your xajee account credentials. Your obligations in this regard include:

• Choosing a strong, unique password that is not used on any other service and updating it periodically.
• Not sharing your username, password, or any one-time verification codes with any third party under any circumstances.
• Logging out of your xajee session at the end of each use, particularly when accessing the platform from a shared or public device.
• Notifying xajee immediately at [email protected] if you suspect or become aware of any unauthorised access to or use of your account.

xajee will not be held liable for any losses arising from unauthorised use of your account where xajee was not notified promptly after you became aware of the breach. xajee will never contact you to request your full password by any channel — any communication purporting to request your password from xajee should be treated as fraudulent and reported immediately.

Know Your Customer (KYC)

In accordance with our commitment to security and fair play, xajee operates a Know Your Customer (KYC) programme. You may be required to complete KYC verification before your first withdrawal or at any time at xajee's discretion. KYC documents must be authentic — submitting falsified, altered, or fraudulent documents is a criminal offence and will result in immediate permanent account closure and referral to relevant authorities.

4 Deposits and Withdrawals

xajee supports a range of deposit and withdrawal methods designed specifically for players in Bangladesh, including bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, City Bank, and BRAC Bank. All financial transactions on the xajee platform are denominated in Bangladeshi Taka (৳).

Deposits

• The minimum deposit amount is ৳200. There is no maximum single deposit limit by default, although xajee reserves the right to apply limits to specific accounts as part of its fraud prevention and responsible gaming protocols.
• Deposits via bKash and Nagad are typically credited to your xajee wallet within 2–5 minutes of confirmation. Delays may occur during periods of high network traffic or scheduled maintenance by the payment provider.
• xajee does not charge fees on standard deposits processed via bKash, Nagad, or Rocket. However, your mobile banking provider or card issuer may apply their own transaction fees, for which xajee bears no responsibility.
• All deposits must originate from a payment account that is registered in your own name. xajee does not accept deposits from third-party payment accounts. Any deposit identified as originating from a third-party account will be returned and the depositing account may be suspended pending investigation.

Withdrawals

• The minimum withdrawal amount is ৳500. Withdrawals must be processed to the same payment method used for the original deposit wherever technically possible.
• Withdrawal requests are subject to KYC verification. Players who have not yet completed KYC may experience delays in withdrawal processing until verification is complete.
• Standard withdrawal processing times are 1–4 hours for bKash and Nagad after internal approval. Bank transfers may take 1–3 business days depending on the receiving institution.
• xajee reserves the right to request supporting documentation for withdrawal requests that trigger internal risk thresholds. This is a standard fraud prevention measure and is not an indication of any wrongdoing on the part of the player.
• Funds deposited but never wagered may be subject to an administrative processing fee upon withdrawal at xajee's discretion, in accordance with anti-money laundering obligations.

Currency and Exchange

All balances, deposits, wagers, and withdrawals are conducted in Bangladeshi Taka (৳). xajee does not accept or process transactions in any cryptocurrency or foreign currency. Any conversion costs incurred if your payment provider processes in a different currency are your sole responsibility.

5 Bonuses and Promotions

xajee offers a variety of bonuses and promotional incentives to eligible registered players, including but not limited to welcome bonuses, reload bonuses, free spins on selected slot titles, cashback offers, and seasonal promotions tied to cricket tournaments, Eid, Pohela Boishakh, and other culturally significant events in Bangladesh.

General Bonus Terms

• All bonuses are subject to individual terms and conditions that are published in full at the time the bonus is offered. These terms will specify the wagering requirement, eligible games, minimum qualifying deposit (if applicable), maximum bet per round while a bonus is active, expiry date, and any game-type contribution weightings.
• Wagering requirements must be completed in full before any bonus-derived winnings can be converted to withdrawable cash. The specific wagering multiplier for each bonus is stated clearly in the bonus terms at the point of offer.
• xajee reserves the right to withdraw, modify, or cancel any promotional offer at any time prior to a bonus being credited to a player's account. Once credited, bonus terms will not be altered retroactively to the player's detriment.
• Only one bonus may be active on a player's account at any given time unless explicitly stated otherwise in the specific promotion's terms.
• Bonuses are intended for personal recreational use only. Systematic exploitation of bonus structures through coordinated play, use of multiple accounts, or any form of bonus abuse constitutes a breach of these Terms and may result in forfeiture of the bonus and any associated winnings, as well as account suspension.

Free Spins

Free spins credited as part of a promotion are valid only on the game or games specified in the individual promotion's terms. Free spin winnings are typically credited as bonus funds subject to a wagering requirement. Unused free spins expire at the time specified in the promotion's terms and cannot be exchanged for cash or transferred.

Cashback Offers

Where xajee offers cashback on net losses over a defined period, the cashback percentage, calculation period, and any wagering requirements attached to the cashback funds will be clearly stated in the promotion's terms. Cashback is calculated on net losses only — gross bets minus winnings — and is not applied to losses arising from bonus-funded play unless explicitly stated.

6 Game Rules and Fair Play

All casino games available on the xajee platform are sourced from certified third-party game providers, including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers operate under their own independent regulatory frameworks and certification requirements. Each game is governed by the specific rules published within that game's interface, which players are encouraged to review before placing wagers.

Random Number Generators

All random-outcome games (slots, virtual table games, instant win games) use certified Random Number Generator (RNG) technology that has been independently tested and audited by recognised third-party testing laboratories. RNG certification ensures that game outcomes are statistically random and unpredictable, and that published Return to Player (RTP) percentages are accurate over sufficiently large sample sizes.

Live Dealer Games

Live dealer games are streamed in real time from professional studio environments operated by Evolution Gaming and Ezugi. These games use physical dealing equipment (cards, roulette wheels, dice) under continuous video surveillance. The outcomes of live dealer games are determined by physical processes rather than RNG software. In the event of a technical disconnection during a live dealer round, the hand or spin outcome will be recorded and your settled result communicated upon reconnection.

Sports Betting

Sports betting markets on xajee cover cricket (BPL, IPL, T20 World Cup, ICC tournaments, Bangladesh Tigers international fixtures), football, kabaddi, hockey, tennis, and virtual sports. Odds are subject to change up to the moment of bet placement. Once a bet is accepted and confirmed, the odds at the time of acceptance apply. xajee reserves the right to void any bet placed on an event affected by clearly erroneous odds, technical errors, or confirmed match integrity concerns.

Dispute Resolution

In the event of a dispute concerning a game result or wager settlement, xajee's internal records — including server-side game logs, bet transaction records, and live stream recordings where applicable — shall constitute the primary evidence. If you believe a game result has been recorded incorrectly, you must notify [email protected] within 14 days of the disputed outcome. Claims submitted after this period may not be considered.

7 Prohibited Conduct

The following actions constitute material breaches of these Terms and will result in immediate account suspension, forfeiture of balances, and where appropriate, referral to relevant law enforcement authorities:

• Fraudulent activity: Using stolen, cloned, or unauthorised payment credentials to fund your xajee account; initiating fraudulent chargebacks on genuine deposits; or colluding with payment processors to reverse legitimate transactions.
• Identity fraud: Registering using a false name, date of birth, or identity documents; impersonating another person; or providing falsified KYC documentation.
• Multiple accounts: Registering, operating, or benefiting from more than one xajee account for any purpose, including claiming multiple welcome bonuses.
• Bonus abuse: Systematically exploiting promotional offers through low-risk hedged betting strategies, coordinated group play, use of automated betting scripts, or any other method designed to extract bonus value with minimal genuine risk.
• Collusion and match fixing: Colluding with other players, dealers, or any third party to gain an unfair advantage; or placing sports bets with knowledge of pre-arranged or manipulated match outcomes.
• Software exploitation: Using bots, automated betting software, scripts, or any form of artificial intelligence to play games or place bets on your behalf without explicit written authorisation from xajee.
• Money laundering: Using the xajee platform to deposit, layer, or integrate proceeds of crime. xajee maintains anti-money laundering (AML) protocols and reports suspicious transactions in accordance with applicable financial regulations.
• Interference with platform integrity: Attempting to access, probe, or exploit any vulnerability in the xajee platform's technical infrastructure, game servers, or payment systems.

xajee reserves the right to withhold and void any winnings that arose from or were facilitated by any of the prohibited conduct listed above, in addition to any other remedies available under these Terms or applicable law.

8 Responsible Gaming

xajee is committed to promoting responsible gaming practices and providing players with the tools they need to keep their gambling activity within healthy boundaries. The following responsible gaming tools are available to all registered players at no cost, accessible directly from the account settings dashboard:

• Deposit limits: Daily, weekly, and monthly caps on the total amount you may deposit within a given period.
• Loss limits: Maximum net loss thresholds over a defined period, after which further play is restricted until the limit period resets.
• Session time limits: Automatic logout after a specified continuous play duration, with optional pre-logout warning notifications.
• Cooling-off periods: Temporary account restrictions ranging from 24 hours to 30 days, during which login and deposit functions are disabled.
• Self-exclusion: Voluntary exclusion periods of 1 month, 3 months, 6 months, or permanent exclusion. During self-exclusion, all marketing communications are suspended and account access is fully disabled.

If you feel that gambling is negatively affecting your finances, relationships, or wellbeing, we strongly encourage you to contact our support team at [email protected] or to activate self-exclusion immediately. For detailed guidance on recognising problem gambling and accessing independent support resources, please visit our Responsible Gaming page.

xajee does not deliberately target vulnerable individuals and actively works to ensure that our promotional activity does not encourage excessive or harmful gambling behaviour. For the full responsible gaming policy, please review the dedicated Responsible Gaming page.

9 Intellectual Property

All content on the xajee platform — including but not limited to the xajee brand name, logo, website design, graphic elements, written content, software code, game interfaces, promotional materials, and data compilations — is either owned by xajee or licensed to xajee by the relevant rights holder. All such content is protected by applicable intellectual property laws.

Permitted Use

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the xajee platform solely for your personal, non-commercial recreational use in accordance with these Terms. This licence does not permit you to copy, reproduce, redistribute, publicly display, reverse-engineer, or create derivative works from any xajee content without prior written authorisation from xajee.

Third-Party Content

Game content provided by third-party studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi remains the intellectual property of the respective rights holders. xajee operates these games under licence and does not claim ownership of the underlying game software or assets. Any dispute regarding the intellectual property of a specific game title should be directed to the relevant game provider.

Feedback and Submissions

If you submit feedback, suggestions, or ideas to xajee regarding the platform — by any channel including email, live chat, or support tickets — you grant xajee a perpetual, irrevocable, royalty-free licence to use, adapt, and incorporate such feedback into the platform without any obligation to compensate you or attribute the submission.

10 Limitation of Liability

To the fullest extent permitted by applicable law, xajee's total aggregate liability to you in connection with your use of the platform — whether arising in contract, tort (including negligence), breach of statutory duty, or otherwise — shall not exceed the total net deposits made by you to your xajee account in the twelve-month period immediately preceding the event giving rise to the claim.

Exclusions

xajee shall not be liable for any of the following, whether or not xajee was advised of the possibility of such loss or damage:

• Loss of profits, revenue, business opportunities, anticipated savings, or goodwill arising from your use of or inability to use the platform.
• Losses arising from your failure to maintain the security of your account credentials.
• Losses arising from events outside xajee's reasonable control, including but not limited to internet service provider outages, mobile network failures, power cuts, acts of government or regulatory authority, natural disasters, or third-party payment system failures.
• Losses arising from the suspension, modification, or discontinuation of any game, service, or promotional offer on the platform.
• Indirect, incidental, special, consequential, or punitive damages of any nature.

Platform Availability

xajee does not guarantee that the platform will be available at all times, error-free, or free from interruption. We conduct scheduled maintenance, which we endeavour to carry out during low-traffic periods, and we will communicate planned downtime where reasonably practicable. xajee accepts no liability for losses suffered during periods of unplanned downtime or reduced platform availability.

11 Account Closure and Termination

Voluntary Closure by the Player

You may close your xajee account at any time by submitting a written request to [email protected] from the email address registered to your account. Upon receipt of a valid closure request, xajee will process any available withdrawable balance (i.e., real-money funds free of wagering requirements) within the standard withdrawal processing timeframe. Bonus funds and bonus-funded winnings that have not met the applicable wagering requirements will be forfeited upon voluntary account closure. Once a closure request has been processed, all associated player data will be handled in accordance with xajee's Privacy Policy and applicable data retention obligations.

Closure by xajee

xajee reserves the right to suspend or permanently close any player account, with or without prior notice, in any of the following circumstances:

• Breach of any provision of these Terms & Conditions.
• Failure to complete KYC verification within the required timeframe.
• Identification of the account as a duplicate or associated account held by a player who already holds an active xajee account.
• Detection of fraudulent, abusive, or prohibited conduct as defined in Section 7.
• Receipt of a valid self-exclusion request from the account holder.
• A requirement to do so under applicable law, regulatory direction, or court order.
• Reasonable suspicion that the account is being used for money laundering, terrorist financing, or any other criminal purpose.

Where an account is closed due to a confirmed breach of these Terms, xajee reserves the right to retain the account balance as partial or full compensation for losses or administrative costs incurred as a result of the breach. Where an account is closed for administrative reasons unrelated to player misconduct (for example, regulatory requirements), xajee will process any eligible balance in accordance with standard withdrawal procedures.

Dormant Accounts

An account is considered dormant after 12 consecutive calendar months of inactivity (no login, deposit, wager, or withdrawal). Prior to applying a dormancy fee, xajee will notify you by email at your registered address. A monthly dormancy administration fee of ৳50 (or the remaining balance if lower) may be deducted from dormant account balances until the balance reaches zero or the account is reactivated by player login. You may reactivate your account by logging in at any time, provided the account has not been otherwise closed or restricted.

12 Amendments and Governing Law

Right to Amend

xajee reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, xajee will notify registered players by email to their registered address and/or by posting a prominent notice on the platform homepage, with reasonable advance notice where practicable. The updated Terms will be effective from the date stated in the "Effective date" field at the top of this page. Your continued use of the platform following the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not accept the revised Terms, you must cease using the platform and may request account closure in accordance with Section 11.

Severability

If any provision of these Terms is found by a competent court or authority to be invalid, unlawful, or unenforceable under applicable law, that provision shall be deemed modified to the minimum extent necessary to make it enforceable, or severed from the Terms if modification is not possible. The validity and enforceability of the remaining provisions shall not be affected.

Entire Agreement

These Terms & Conditions, together with xajee's Privacy Policy and Responsible Gaming Policy (both incorporated herein by reference), constitute the entire agreement between you and xajee with respect to your use of the platform and supersede all prior representations, agreements, and understandings, whether written or oral, relating to the same subject matter.

Waiver

No failure or delay by xajee in exercising any right or remedy under these Terms shall operate as a waiver of that right or remedy. No single or partial exercise of any right or remedy shall preclude any other or further exercise of that right or remedy or the exercise of any other right or remedy.

Contact and Queries

If you have any questions regarding these Terms & Conditions, or if you wish to raise a formal complaint, you may contact xajee's support team at any time via:

• Email: [email protected]
• Live Chat: Available 24/7 directly within the xajee platform
• Response time: xajee targets a first response within 4 business hours for email queries during Bangladesh Standard Time (UTC+6) business hours, and within 12 hours outside those hours.

For queries regarding privacy and data handling, please refer to xajee's Privacy Policy. For responsible gaming support, please visit the Responsible Gaming page.