Responsible Gaming at xajee

1 Our Commitment to Safe Play

xajee was built from the ground up with the Bangladesh gaming community in mind. We believe that gambling, when approached responsibly, can be an enjoyable and entertaining pastime. Our goal is to ensure that every player on the xajee platform has the tools, information, and support they need to keep it that way.

Responsible gaming is not a legal footnote for xajee — it is a core operational value. Our platform is designed so that player protection tools are visible, accessible, and easy to activate without requiring players to navigate through layers of menus. Whether you want to reduce your deposit limit, set a session timer, or step away entirely for a period, xajee makes these actions straightforward and permanent in their effect.

We take a proactive approach to player welfare. Our systems monitor account activity for patterns that may indicate distress — such as sudden large increases in deposit amounts, extended uninterrupted session durations, or repeated attempts to reverse cooling-off requests. When such patterns are detected, a member of our player protection team may reach out directly to check in with you. This outreach is offered with care and without judgement.

2 Age Restriction and Verification

xajee is strictly an 18+ platform. Gambling is not suitable for individuals under the age of 18, and xajee takes every reasonable measure to prevent underage access. This is a non-negotiable requirement for all players in Bangladesh and internationally.

How We Verify Age

During the registration process, all new xajee players are required to confirm that they are aged 18 or above. This confirmation is legally binding. Following registration, xajee's Know Your Customer (KYC) process requires submission of a valid government-issued identity document — such as a National Identity Card (NID) or passport — before any withdrawal can be processed. The date of birth on the submitted document is verified against the information provided at registration.

Where our systems identify a discrepancy, or where automated checks flag a potential age concern, the account is suspended pending manual review by our compliance team. If the player is confirmed to be under 18, the account is permanently closed, all deposits are refunded, and any winnings are forfeited in accordance with our Terms & Conditions.

Protecting Minors in Your Household

If you share a device or a home with individuals under the age of 18, we strongly encourage you to take steps to prevent their access to the xajee platform. Practical measures include:

• Always log out of your xajee account when you finish a session, especially on shared devices.
• Enable device-level parental controls or content filtering software to restrict access to gambling websites.
• Never share your xajee login credentials — username or password — with anyone, including other adults in your household.
• Keep your registered payment methods (bKash, Nagad, Rocket, bank cards) secured so that minors cannot initiate deposits on your behalf.

3 Player Protection Tools

xajee provides a comprehensive suite of player protection tools that are available to every registered player at no cost. These tools are designed to put you in control of your gambling experience. All tools can be activated immediately from your account settings or by contacting our support team directly via live chat.

How to Activate These Tools

All player protection tools are accessible through the "Responsible Gaming" section of your xajee account settings once logged in. Alternatively, you can request activation of any tool by contacting our support team via live chat (available 24/7) or by emailing [email protected]. Our team will action your request immediately during the conversation.

4 Recognising Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise in oneself. The earlier it is identified, the easier it is to address. xajee encourages all players to check in with themselves periodically and to be honest about their relationship with gambling.

Common Warning Signs

Consider the following questions honestly. If you answer "yes" to three or more, we strongly encourage you to use xajee's self-exclusion tools and seek professional guidance:

5 Self-Exclusion Programme

xajee's self-exclusion programme is the strongest player protection tool available on the platform. It is designed for players who recognise that they need to step away from gambling entirely for an extended period, or permanently. Once self-exclusion is activated, it cannot be reversed during the chosen exclusion period — this is intentional, and it is there to protect you.

Self-Exclusion Periods Available

• 6 months — the minimum self-exclusion period available at xajee.
• 1 year — a recommended starting point for players who recognise a recurring pattern.
• 3 years — suitable for players with a longer history of difficulty managing gambling.
• Permanent exclusion — irreversible closure of your xajee account. This option is available at any time and cannot be undone.

What Happens During Self-Exclusion

• Your xajee account is immediately suspended and you cannot log in.
• All pending bonus offers and promotional communications are cancelled immediately.
• Any account balance remaining at the time of self-exclusion will be refunded to your registered payment method (bKash, Nagad, Rocket, bank account, or card) within 5 business days.
• xajee will take reasonable technical steps to prevent you from creating a new account during the exclusion period. If you circumvent these measures and create a new account, xajee reserves the right to close it and retain any deposits made in violation of your self-exclusion, in accordance with our Terms & Conditions.
• Attempts to contact support to lift a self-exclusion during the active period will not be actioned. This is a deliberate safeguard.

How to Request Self-Exclusion

You can activate self-exclusion in three ways:

1. Via account settings: Navigate to the "Responsible Gaming" section within your xajee account dashboard, select "Self-Exclusion", choose your preferred duration, and confirm your decision.
2. Via live chat: Start a live chat session with our support team (available 24/7) and tell the agent you wish to self-exclude. They will action your request immediately without requiring you to provide reasons.
3. Via email: Send a request to [email protected] with the subject line "Self-Exclusion Request". Include your registered email address and your preferred exclusion period. xajee will action your request within 24 hours of receipt.

6 Support and Counselling Resources

xajee is a gaming platform, not a healthcare provider, and we recognise that our in-platform tools are only one part of the support available to players who are struggling. If gambling is affecting your mental health, finances, or relationships, independent professional support is available and confidential.

Talking to Someone You Trust

One of the most effective first steps in addressing problem gambling is speaking openly with someone you trust — a family member, a close friend, or a respected community figure. Sharing the burden of a gambling problem reduces isolation, which is one of the key factors that allows problem gambling to persist and escalate. You do not need to have all the answers before starting that conversation.

Professional Support Services

If you would prefer confidential professional support, counselling services for gambling-related issues are available internationally and can be accessed remotely by players in Bangladesh. Organisations that provide gambling counselling and mental health support include:

• National mental health helplines in Bangladesh — operated by the National Institute of Mental Health (NIMH), Dhaka, providing counselling referrals and mental health guidance.
• Gamblers Anonymous (GA) — an international peer-support fellowship for individuals who wish to stop gambling. GA operates a 12-step programme and offers online meeting access for players who cannot attend in person.
• GamCare — an international organisation providing free, confidential information, support, and counselling for anyone affected by problem gambling, accessible online from Bangladesh.
• BeGambleAware — offers free tools, self-assessment resources, and referrals to trained counsellors who specialise in gambling addiction.

xajee does not endorse any specific third-party service and the above are provided for informational guidance only. Players should conduct their own assessment of the most appropriate resource for their individual circumstances.

7 Safe Gambling Tips

The following principles, when followed consistently, form a strong foundation for a healthy, enjoyable gambling habit. xajee recommends reviewing these guidelines periodically — particularly if you notice any of the warning signs described earlier in this page.

The Golden Rules of Responsible Play

• Set a budget before you start, and stick to it. Decide in advance exactly how much you are comfortable spending on gambling in a given week or month, and treat this as a firm ceiling — not a starting point.
• Only gamble with money you can afford to lose. Gambling should never be funded by money earmarked for rent, groceries, utilities, education, or any other essential expense. Use disposable income only.
• Treat gambling as entertainment, not income. The house always maintains a mathematical edge in the long run. Approach gambling the same way you would approach spending on a meal out or a cinema ticket — as a leisure cost, not an investment.
• Take regular breaks. Extended uninterrupted sessions impair judgement. Use xajee's reality check and session time-limit tools to build natural breaks into your play.
• Never chase your losses. If you have lost money, stop. The impulse to keep playing to "win it back" is one of the most reliable predictors of escalating losses and problem gambling behaviour.
• Never gamble under the influence of alcohol or when you are emotionally distressed. Impaired or emotional decision-making leads to riskier bets and larger losses. If you have been drinking or are going through a stressful period, step away from the platform.
• Balance gambling with other activities. Gambling should be one leisure activity among many, not the primary or sole source of entertainment. Invest time in family, sport, hobbies, and social activities outside of the platform.
• Use xajee's responsible gaming tools proactively. You do not have to wait until gambling becomes a problem to use deposit limits or session timers. Setting these up from the start is a mark of a disciplined, informed player.

8 Contact Player Protection Team

xajee's player protection team operates as a dedicated unit within our customer support organisation. The team is specifically trained to handle responsible gaming concerns with empathy, discretion, and without judgement. Whether you want to activate a protection tool, discuss a concern, or simply ask a question about our responsible gaming programme, the player protection team is the right point of contact.

What Our Team Can Help You With

• Activating or adjusting deposit, loss, or wager limits on your account.
• Setting up a cool-off period or session time limit.
• Processing a self-exclusion request for any duration up to permanent closure.
• Providing information about external counselling and support resources available to players in Bangladesh.
• Answering questions about how our responsible gaming tools work.
• Escalating concerns about a third party — for example, if you are worried that a family member may have a gambling problem and you would like guidance on how to support them.

Response Times and Availability

Our live chat service is staffed 24 hours a day, 7 days a week, including during Eid, Durga Puja, Pohela Boishakh, and all Bangladeshi public holidays. Email enquiries sent to [email protected] are acknowledged within 2 hours and fully resolved within 24 hours under normal operating conditions. All responsible gaming requests — including self-exclusion — are treated as high priority and actioned ahead of general account enquiries.